The purpose of this CXTech Week 21 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
There’s some interesting things happening in Malaysia at the moment: 5G special purpose vehicle (and no, it’s not an autonomous vehicle); and Axiata’s rapidly expanding role in financial services. 5G GOMSPV (Government of Malaysia Special Purpose Vehicle) The Malaysian government recently announced plans to own the fifth generation (5G) spectrum and build the country’s only […]
The purpose of this CXTech Week 50 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 25 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]
Back in September 2012 I published this report “TV Delivery Evolution: Hybrid TV, Over The Top (Internet) TV and TV Everywhere (Multi-Screen) TV. Status Report and Projections 2012-2017.” A friend recently asked if they could buy the report, so I reread the material, and I was surprised at how far we have moved in the […]
A complete rewrite of the TV Delivery Evolution Report is now available, its now titled: “TV Delivery Evolution: Hybrid TV, Over The Top (Internet) TV and TV Everywhere (Multi-Screen) TV. Status Report and Projections 2012-2017.” The table of contents, figures and introduction are available to download here and shown at the bottom of this article. […]
A previous article introduced the “Broadcast, Interactive, Internet and Hybrid TV in Africa (TVA): Conference and Exhibition” (4-8 July 2011 at the Sandton Convention Centre, Johannesburg, South Africa.) Based on a number of courses I’ve given in the region over the past year on Hybrid TV, OTT (Over the Top) TV, IPTV, SDP (Service Deliver […]
Given all the activity in the technology industry: Sun disappearing into Oracle (aka The Borg); HP’s ex-CEO’s escapades with an actress (normally in the joke its a bishop) and then joining The Borg; Microsoft finally getting its PC OS right and making Office 2010 a pleasure to use; Twitter, Facebook and other’s crazy valuations; Wikileaks; […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]