The purpose of this CXTech Week 29 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 26 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 28 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 48 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
RCS (Rich Communication Suite) has failed, we need an RCS reset, according to Dean Bubley its been a Zombie Technology for several years. My conversations with telcos over the past year on RCS have recurrent themes of it being too expensive, too complex, increasingly detached from the market reality, and most importantly has lost the […]
Telcos are faced with a tough choice by some of their vendors, “IMS, what choice do you have?” If telcos’ services do not work reliably they suffer through public humiliation. Remember when AT&T had an exclusive deal on iPhone in the US? Jon Stewart from the Daily Show said about owning an iPhone in NYC […]
Previous weblogs and The Services Domain Report have discussed that the term SDP (Service Delivery Platform) is not appropriate. We’re talking about the Services Domain, see the diagram on the left. A telco is composed of three ‘domains’ the network domain, business and operational support systems (BOSS) domain, and the services domain. The services domain […]
In the effective duopoly of IMS core supply between Ericsson and Huawei, it’s fair to ask, “IMS. What choice do you have?” Talk to many people in Telecoms not directly working on IMS and they’ll simply right it off as dead. For a dead technology, the conference was very much alive, the busiest I’ve ever […]
The Policy Control and Data Pricing Conference took place between the 16-17th April. Its a ‘who’s who’ of Policy Control and Charging (PCC), and provides a great litmus test on the state of industry. The discussions this year were quite frank with open disagreements; the worry of signalling storms appeared to have abated. Reviewing the […]
LTE Asia proved to be a refreshingly frank, open, and interesting event. With 800 attendees over the 2 days, some of the sessions I attended were packed with standing room only. At the end of this article are some slides with a few of the many highlights from the conference, and a few of my […]