The purpose of this CXTech Week 10 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Its that time of year again, the annual pilgrimage to avoid being robbed in Barcelona, and compare 4 or 5 vendors’ radio access networks (RAN) at MWC (Mobile World Congress). Beyond the RAN and its deployment, which the industry does very well, the rest of the stuff at MWC is poorly thought through marketing drivel […]
RCS (Rich Communication Suite) has failed, we need an RCS reset, according to Dean Bubley its been a Zombie Technology for several years. My conversations with telcos over the past year on RCS have recurrent themes of it being too expensive, too complex, increasingly detached from the market reality, and most importantly has lost the […]
It was a funny old IMS World Forum, I found it both uplifting and depressing. Uplifting in the presentations from SK Telecom, Rogers, and Orange as they took control of their future and are delivering business results on service innovation. But also depressing as the telco standards people continue to delude themselves on OneAPI, RCS, […]