The purpose of this CXTech Week 47 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I’ve noticed some common mistakes from analysts when they review the CPaaS, UCaaS, and CCaaS market(s). Or the enterprise communications market (employee and customer) to take a customer-centric view. The mistakes stem from several sources: Grouping aggregators and CPaaS together as ‘CPaaS’ providers, it’s a bifurcated market, as explained in the simple programmable communications model, […]
vCon (Github link) is an open standard for conversation data. In December 2021 Thomas Howe, CTO of STROLID, introduced vCon in a keynote. Here is the link to the vCon white paper on Github, and below is the vCon white paper on Slideshare to also view and download. Yes, the white paper is a little long, but […]
The answer to this question is a qualified yes. The fact it’s qualified is a bit sad because of the dominance of marketing across the industry. There is no money in being publicly objective when you’re going head to head with the unchecked marketing silliness of the industry. Dean Bubley and I try to do our bit […]
Before I begin; I have great respect for Pamela Clark-Dickson, we’ve known each other for well over a decade, she knows the programmable communications industry better than any other analyst I know. The report “Omdia Universe: CPaaS Platform Providers, 2022–23” is simply doing what the customer wants, marketing collateral. She’s doing her job. But the report is wrong. […]
vCon is an open standard for conversation data. In December 2021 Thomas Howe, CTO of STROLID, introduced vCon. We have iCal that enables anyone to store and exchange calendaring and scheduling information such as events, to-dos, journal entries, and free/busy information. And vCards so anyone can store and exchange electronic business cards, name and address […]
I’ve been watching the dichotomy between the 5G hype (often belief-based with little in the way of rational analysis) and counter arguments (generally based on rational arguments referencing history); same with mobile edge compute (not edge compute, that’s something different, yet conflated); same with ORAN (latest positioning is you’ll spend the same, saving are in operations <sniggers at […]
This article reviews what Subspace WebRTC-CDN offers to WebRTC; developers’ hands-on experiences with Subspace at TADHack; and what WebRTC-CDN means to enterprise communications. What is WebRTC-CDN? Subspace WebRTC-CDN is a WebRTC delivery network. Backwards compatible with the TURN protocol, WebRTC-CDN handles traditional TURN NAT traversal functions as well as improving network performance for all WebRTC […]
This weblog provides a round-up of the main programmable communications headlines through 2021. It’s been another busy year. Identity verification keeps getting hotter and could enter a phase of industry convergence in 2022 between enterprise / web and programmable communications industries. We’re already seeing similar convergence from the cloud infrastructure providers like AWS, Microsoft and […]
I’ve seen quite a bit of buzz / BS around ‘engaging developers‘ at the moment. Lots of ‘frameworks’ and overly complex fluff to justify expensive consulting fees. This weblog is biased towards programmable communications, but it’s applicable to many industries. The critical question is, “Why are you doing it?” Until you have a defensible answer to […]