Unibeam, a SIM applet approach to mobile authentication, verification and fraud prevention. It collects and binds user authentication directly from within the SIM. Because it is based on the SIM as an applet, it can also trigger pop-up messages and questions to the users, which enables new use cases that require user-validated information and acknowledgment. […]
The purpose of this CXTech Week 15 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 13 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
In this end of year article I’ll review 2012 and look at a few of the things coming up in 2013. 2012 has been an eventful year, we tend to miss how eventful as we’re busy working and raising our families (a life-long commitment!). The year opened with some operators finally admitting revenues are in […]
It’s not discussed in public by operators or regulators or the BSMA (that is an intentional typo on the GSMA given some of its PR). Though this weblog has been discussing it for a number of years when we reviewed Wadaro back in 2008, and presented some interesting analysis this year: it’s the impact of […]
Wadaro, a start-up to watch, has been discussed in a number of previous weblog articles. They’re now deployed across a number of operators and the tip of a very large iceberg of results from monitoring the network as the customers’ experience it are described here. For reasons of confidentiality the networks these results were gathered […]
This year I brought my wife and 2-year-old son to Barcelona; we arrived on the Thursday before MWC (Mobile World Congress). Barcelona is great for small children with lots of playgrounds, some with crèches that bring out their toys to play with making it great fun. The restaurants go the extra mile in making the […]
We all experience it, dropped calls, inability to connect to the network, garbled voice, painfully slow internet access, etc. Why is the core service still less than completely reliable when its been around for 20 years? The problem in-part is how operators test their network to capture these issues is based on standards created at […]
MWC 2011 was packed, they need two walking lanes in each direction, else allow the use of cattle prods to move people along who insist on doing the “smartphone prayer” (standing still, head bowed, staring at a screen) in the middle of doorways and walkways; it’s becoming a social problem. There was no one theme […]
Overall view of the show: Better than ever to do business. The number of meetings, their quality, and the decisiveness of the people involved was up. MWC (Mobile World Congress) has returned to the days where the focus is business not hype. I hope they can keep this quality and focus in the years to […]