The purpose of this CXTech Week 40 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 33 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Call to Action I’ll begin with a quote from a well-known long-time large Telco ex-CEO. “The industry is polluted by Tier-2 and 3 crooks and fraudsters, but there is still tons of work to do with the big guys as well.” Presenting detailed analysis using publicly available facts, that holds some of the industry accountable […]
The purpose of this CXTech Week 17 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Unibeam, a SIM applet approach to mobile authentication, verification and fraud prevention. It collects and binds user authentication directly from within the SIM. Because it is based on the SIM as an applet, it can also trigger pop-up messages and questions to the users, which enables new use cases that require user-validated information and acknowledgment. […]
The purpose of this CXTech Week 15 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 13 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
In this end of year article I’ll review 2012 and look at a few of the things coming up in 2013. 2012 has been an eventful year, we tend to miss how eventful as we’re busy working and raising our families (a life-long commitment!). The year opened with some operators finally admitting revenues are in […]
It’s not discussed in public by operators or regulators or the BSMA (that is an intentional typo on the GSMA given some of its PR). Though this weblog has been discussing it for a number of years when we reviewed Wadaro back in 2008, and presented some interesting analysis this year: it’s the impact of […]
Wadaro, a start-up to watch, has been discussed in a number of previous weblog articles. They’re now deployed across a number of operators and the tip of a very large iceberg of results from monitoring the network as the customers’ experience it are described here. For reasons of confidentiality the networks these results were gathered […]