The purpose of this CXTech Week 7 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
In this end of year article I’ll review 2012 and look at a few of the things coming up in 2013. 2012 has been an eventful year, we tend to miss how eventful as we’re busy working and raising our families (a life-long commitment!). The year opened with some operators finally admitting revenues are in […]
In previous articles I’ve discussed the three dimensions upon which a customer pays: cash, time/attention and privacy. As we’re seeing with Facebook and Google’s problems, society is starting to realize the value of privacy – businesses of all sizes should be even more concerned. Google has caused significant market disruption using a very old business […]