The purpose of this CXTech Week 21 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Telefonica and Telenor made an announcement that they will be cooperating on APIs. Here’s my initial take given the information available: As normal the press have confused apps and APIs. This has nothing to do with app distribution, its about about APIs. Think of an API as a service available from the operator, so TEF […]
Here is a link to an article I wrote for No Jitter on the dawn of true information communication technology (ICT) services, in which IT and Communication services are enabled and integrated by cloud computing and APIs. Cloud-based document management services are growing rapidly, e.g. DropBox, Box.net, Mozy, KnowledgeTree, SpringCM, WebEx and recently Google Docs. […]
The SDP (Service Delivery Platform) Global Summit 2012 takes place in Rome from the 11th-14th September. On Tuesday the 11th September is the API focus day. I recently founded a Telecom APIs group on Linkedin, its generating some interesting discussions such as: Discussion on “Is WAC Dead?” Survey on “The recently specified OMA RCS APIs?” […]
Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail. I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]
I’ll be gave a Webinar on “Making Money through Service Exposure (APIs) and the New Business Models It Enables” on Wednesday, April 04, 2012. Its now available for viewing here at the TMForum website. The webinar covered: Why telecommunications is lagging behind most other industries in API adoption Where the money is in network APIs […]
I’ll be giving a Webinar on “Making Money through Service Exposure (APIs) and the New Business Models It Enables” on Wednesday, April 04, 2012; 12:00pm – 1:00pm New York / 5:00pm – 6:00pm London. You can sign up here. In the webinar we’ll be covering: Why telecommunications is lagging behind most other industries in API […]
In this article I highlight just a few of the many interesting presentations made at the SDP Global Summit, the slides are shown below. Jose Valles, BlueVia, gave a presentation on the best of the current API recipes: Operators are not attractive to developers because of the sins of the past (e.g. Orange Partner), arrogance […]
We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]