Tag Archives: Salesforce.com

CXTech Week 49 2021 News and Analysis

The purpose of this CXTech Week 49 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 49 2020 News and Analysis

The purpose of this CXTech Week 49 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 18, News and Analysis

The purpose of this CXTech Week 18 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

Cloud Asia 2013 Preview, 15-16 May 2013, Singapore. The Cloud Event for Asia

Cloud Asia enters its third year co-organized with Singapore’s IDA (Infocomm Development Authority).  Cloud Asia 2013 runs from the 15-16 May 2013 in Singapore.  An exciting change from last year’s event is entry to CloudAsia and the co-located Cloud Security Alliance Asian Congress is free for all enterprises, small and medium businesses, and operator users. Here are my […]

Start-ups to Watch: Crunched, Sales and Marketing Calls made Measurable

Continuing the series of ‘Start-Ups To Watch’ that are building their businesses on Telecom APIs; I had the good fortune to chat with Roger Billerey-Mosier, VP Engineering and Product at Crunched, introduced through Voxeo Labs and reviewed on their weblog.  The next company in this series is Drum from NetDev; I’ve known the CEO, John […]

The Future of Over-the-Top Enterprise Services

In a recent No Jitter article on “The Future of Over-the-Top Enterprise Services” I conduct a thought experiment on what would happen if Salesforce.com decided to buy Twilio? Much is made of the impact of OTT (Over The Top) services such as Skype–applications that run on top of legacy public networks and offer, at reduced […]

No Jitter Article: Integrating Collaboration and Document Management with the Cloud

Here is a link to an article I wrote for No Jitter on the dawn of true information communication technology (ICT) services, in which IT and Communication services are enabled and integrated by cloud computing and APIs. Cloud-based document management services are growing rapidly, e.g. DropBox, Box.net, Mozy, KnowledgeTree, SpringCM, WebEx and recently Google Docs.  […]

SDP Global Summit 2012, Rome, 11th-14th September

The SDP (Service Delivery Platform) Global Summit 2012 takes place in Rome from the 11th-14th September. On Tuesday the 11th September is the API focus day.  I recently founded a Telecom APIs group on Linkedin, its generating some interesting discussions such as: Discussion on “Is WAC Dead?” Survey on “The recently specified OMA RCS APIs?” […]

Telcos and the Small Medium Business. Quantifying the Relevance.

Much is made of the Telco’s natural fit in delivering IT Solutions to SMB (Small Medium Business), and hence the much touted Cloud Service Broker opportunity for telcos.  I am a small business, and this assumption doesn’t ring true.  Telcos in my experience struggle with the SMB segment because they are structured to sell pre-packaged […]

CloudAsia 2012, Preconference Workshop

CloudAsia 2012 is the second year of the conference co-organized by Singapore’s IDA (Infocomm Development Authority), the summary of 2011 is here and here.  In a later article I’ll review the main conference.  CloudAsia 2012 is a great event to meet the decision makers across the cloud computing eco-system from enterprises, telecom operators, regulators, government […]