The purpose of this CXTech Week 49 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Alan Johnston and Dan Burnett have updated their excellent “The WebRTC book”, the full title is “WebRTC: APIs and RTCWEB Protocols of the HTML5 Real-Time Web.” It was only back in September 2012 I reviewed the first version of their excellent book, and much has happened, which is all captured in this second edition. By […]
I’m often asked what’s the difference between Aepona, Apigee, Twilio, Voxeo? The diagram below is my attempt to provide a framework to understand the similarities and differences between the 4 suppliers. This can only present a current snapshot and my view, other frameworks are possible, and of course all 4 suppliers have a future vision […]