Tag Archives: call center

CXTech Week 49 2020 News and Analysis

The purpose of this CXTech Week 49 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

Twilio Flex does a Microsoft

Microsoft built Windows, a platform that enabled people to create cool stuff, like spreadsheets, word processors, lots of enterprise desktop applications. Microsoft copied the high margin cool stuff built on Windows, and soon their software became the default.  This is what we’re seeing with Twilio Flex. BTW, browsers were not high margin, hence the delay […]

A Brief History of Telco APIs and the Long Tail

Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail.  I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]

What’s the Difference between Aepona, Apigee, Twilio, and Voxeo?

I’m often asked what’s the difference between Aepona, Apigee, Twilio, Voxeo?  The diagram below is my attempt to provide a framework to understand the similarities and differences between the 4 suppliers.  This can only present a current snapshot and my view, other frameworks are possible, and of course all 4 suppliers have a future vision […]