Tag Archives: SMB

Is there money left in being Publicly Objective?

The answer to this question is a qualified yes.  The fact it’s qualified is a bit sad because of the dominance of marketing across the industry. There is no money in being publicly objective when you’re going head to head with the unchecked marketing silliness of the industry. Dean Bubley and I try to do our bit […]

CXTech Week 6 2021 News and Analysis

The purpose of this CXTech Week 6 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 2 2021 News and Analysis

The purpose of this CXTech Week 2 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

Developing the Ecosystem for Service Innovation at the Mobility Tech Conference & Expo 2012

At the Mobility Tech Conference in Austin 3-5 Oct, Verizon, AT&T, Ericsson and a real live developer recently wrangled from the wild will take part in a frank and open discussion on the future of Service Innovation at 11 AM on Wednesday Oct 3rd. Panelists include: Bill Goodman, Director – Technology, Verizon Ivelin Ivanov, Founder […]

Telcos and the Small Medium Business. Quantifying the Relevance.

Much is made of the Telco’s natural fit in delivering IT Solutions to SMB (Small Medium Business), and hence the much touted Cloud Service Broker opportunity for telcos.  I am a small business, and this assumption doesn’t ring true.  Telcos in my experience struggle with the SMB segment because they are structured to sell pre-packaged […]

Cloud Asia 2011 Interesting Tidbits

Below are a few slides that capture some of the interesting tidbits discussed at Cloud Asia 2011. Asia Pacific (excluding Japan) will grow at 40% CAGR (Compound Annual Growth Rate) over the next 3 years in Cloud services to $5B by 2014. Most Operator’s role in cloud remains unclear Focused on the importance of end-to-end […]

Cloud Asia 2011 Summary

Cloud Asia ran from 30 May – 2 June 2011 in Singapore.  It was co-organized by the Infocomm Development Authority of Singapore, who is investing heavily in Cloud to make Singapore a hub for the region, and Informa.  In attendance were around 250 delegates from enterprises of all kinds, cloud technology suppliers, cloud service providers […]

Looking Back and Looking Forward

This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show.  I’ve discussed previously why most operators do […]