Tag Archives: Cap Gemini

2020 Review from the CXTech Newsletters

January It was simpler, more linear time in January. A question being discussed was whether Zoom could maintain its current valuation. Growth was without a doubt, but 85% through the rest of 2020 was considered tough, as discussed in CXTech Week 1 2020. Jump to June to see what happened 🙂 We also discussed the […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

Interesting Times in Telecoms

Its interesting times to review quarterly financial performance of a number of telecom companies. Firstly, examining the large established ones focused on telco: Ericsson revenue fell 6% year over year during the third quarter to $5.9 billion Nokia fell 9% year-on-year to around $5.7B in Q3, and said conditions will continue to be difficult into […]