The purpose of this CXTech Week 45 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 20 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 19 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 14 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The TADSummit 2018 Agenda is available for download without any email capture, its freely available. We still have a few more presentations and sponsors to add. TADSummit is unique, independent, no BS, and packed; the thought-leadership event in programmable telecoms. We review highlights from the agenda in this weblog. Thanks to Altice Labs, ENTER, Apidaze, Cequens, TeleSign, tyntec, VoIP Innovations, and Wazo, for sponsoring TADSummit 2018! And all […]
UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]
WebRTC Paris is a 3 day event, focused on the European WebRTC community. Compared to the US events it shows Europe is as, if not more innovative than North America, has a lot less hype, and is definitely more focused on the practical realities of implementation. An important theme that came out from both Telcos and […]
The WebRTC Global Summit runs in London from April 1-2, with a pre-conference workshop on Monday 31st March from Tsahi of bloggeek.me focused on “WebRTC in Telecoms”. Some of the highlights of the agenda, apart from catching up with lots of good friends focused on WebRTC such as Victor Pascual Ávila, include: Patrice Crutel, from […]
This year’s IMS World Forum is shaping up to be an excellent event, with a solid focus on WebRTC (Web Real Time Communications). At last year’s event I asked the opening panel about the impact of WebRTC on their plans to a muted response. And this year there is a pre-conference WebRTC Workshop on the […]