Tag Archives: UK

CXTech Week 50 2020 News and Analysis

The purpose of this CXTech Week 50 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 33 2020 News and Analysis

The purpose of this CXTech Week 33 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

Review of Broadcast, Interactive, Internet and Hybrid TV in Africa (TVA) 2011

I will not be involved in this conference for the reasons set out in this weblog article. TVA 2011 was an impressive event, with over 200 attendees and visitors, its success can be attributed to 3 factors: Built in Africa for Africa, Vital Training an African business put TVA together, they’re living and breathing the […]