The purpose of this CXTech Week 12 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 9 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Thank you to the OpenSIPS project and Ecosystem for inviting me to present at OpenSIPS Summit Distributed 2020. Below is a video of my presentation, as well as the slides. There are tens of successful Open Source Telecom Software projects, with vibrant communities supporting them. Asterisk, the most successful and longest running project is 20 […]
I’m asked this question surprisingly often, “Alan, what is it that you do?” My stock answer is, “I wander the world helping people.” Which generally results in a wry smile from those who know me; else a questioning or annoyed look from someone who was expecting a straightforward answer to a straightforward question. When I […]
Last week I had an interesting chat with the founders of Blue Butterfly, Andy King and Jack Wall. Blue Butterfly has created an interesting new service for businesses and their customers that uses NFC (Near Field Communications), QR (Quick Response) codes, and any other widely adopted machine readable technology that pops up in the future. […]
The Broadband World Forum is the main telecommunication industry’s event for broadband, drawing thousands of attendees from more than 100 operator companies and all the top broadband vendors. Keynotes at the event came from industry leaders such as Hans Vestberg, CEO Ericsson, Jean-Phillip Vanot, SVP of Innovation and Marketing for Orange, and Mika Vehviläinen, COO […]