The purpose of this CXTech Week 34 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 14 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Better late than never, I’ve finally got around to the BBWF (Broadband World Forum) summary. No 2014 trends weblog this year, its simply become too passé. I’ll likely do something in the summer on trends. BBWF is a great litmus test across the whole of the telecom industry. This year the theme that hit me […]
Apologies for typos and lack of links in this article, Hurricane Sandy took out our power and broadband, so I’m on a congested 3G network with lots of time-outs limiting online editing. BBWF (Broadband World Forum) continues to be a ‘sweet spot’ conference, not as big as MWC (Mobile World Congress) where prices are silly […]
As promised in the Day 1 BBWF article, here is a sample of the excellent presentation given by Matthias Linder, CTO Magyar Telekom providing an open and frank discussion on their experiences around convergence (many suppliers/consultants call it business transformation to make it sound more expensive.) The key to success in convergence isn’t about technology, […]
The vendor keynotes on Day 2 of the Broadband World Forum were again rather dry and focused on why operators should buy more complex networks. A common vendor claim was that a 10% increase in broadband connectivity results in some % increase in GDP (Gross Domestic Product). I have a sneaking feeling that there is […]
The Broadband World Forum continues to grow with attendees from 120 countries, 280 speakers (most were operators), 150 sponsors and exhibitors, 400 service providers and over 7500 attendees. Gavin Whitechurch and his team deserve much respect for transforming BBWF into the Broadband event of the year. At the session I chaired on next generation broadband […]
We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
Given all the activity in the technology industry: Sun disappearing into Oracle (aka The Borg); HP’s ex-CEO’s escapades with an actress (normally in the joke its a bishop) and then joining The Borg; Microsoft finally getting its PC OS right and making Office 2010 a pleasure to use; Twitter, Facebook and other’s crazy valuations; Wikileaks; […]
At the Sigma Systems Evolve 2010 conference: deliver what’s next I gave a presentation, shown at the end of this article in the Accelerating Service Innovation session. This user conference focuses upon next-gen OSS and service fulfillment, bringing together progressive operators, thought leaders, strategists, and partner. The presentation splits into two sections: the first focuses […]