We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
As mentioned in the previous article “Open Innovation and Application Developer Needs,” in helping operators understand ways they can harness open innovation I’ve spent most of my time with the application development community understanding their needs. And getting them in front of operators so operators understand what application developers need, NOT what operators think they […]
At the end of November I’ll be attending Informa’s SDP Asia conference in Singapore. I’ll be running a post-conference workshop on the 28th November, and a couple of sessions through the conference (26-27 November). Outlines of the sessions are shown below, and the conference brochure can be downloaded here. The purpose of this article is […]
In a previous weblog article I discussed how the Telco API is much more than a method of exposing capabilities from telco networks to third party applications. As these slides show, Telco API.pdf, the Telco API impacts all services in an operator’s business. Using the classic demand curve, we can break its impact into three […]
At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality. Just like enterprise IT, as mature functions are subsumed. For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]