Tag Archives: Business and operational support system

Its Time Telcos Made some Changes at the TMF (TeleManagement Forum)

TM Forum was founded in 1988 by BT and AT&T, they had created similar support system architectures, see the BT Tile Architecture shown below.  Now this architecture was created nearly 30 years ago so its understandable why it suffers from the classic ‘Bell-head’ ‘box and wire’ design.  The TM Forum today brings together members (700 […]

OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance)

Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]