At Restconn 2017 in Prague 23-25 May I gave a presentation on the Future of Programmable Telecoms. As the first presentation of Day 2 at 8AM, I started gently as some listeners soothed their hangovers 😉 I thought it best to show most experts are wrong with most of their predictions, including me. With examples […]
At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality. Just like enterprise IT, as mature functions are subsumed. For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]
Survival is the mother of innovation. As customer behavior, rather than technology and competition, significantly impacts a service provider’s business, threatening the core revenues; the Telco API (Application Program Interface) is one method for operators to foster innovation on their networks. The Telco API enables operators to expose capabilities from their networks such as location, […]
As requested by reader feedback, I’m providing some foresight on up-coming conferences I’m attending, rather than just reviewing conferences I’ve attended. For June I’ll be running panel sessions at Sigma Systems‘s first user conference and at the Voice Peering Forum. Sigma Systems‘s first user conference (June 4th-6th, Barton Creek Resort, registration is free), will explore […]
Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]