Author Archives: Alan Quayle

CXTech Week 30 2024 News and Analysis

The purpose of this CXTech Week 30 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 29 2024 News and Analysis

The purpose of this CXTech Week 29 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 28 2024 News and Analysis

The purpose of this CXTech Week 28 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Twilio’s Authy Incident

Background As the Authy incident has propagated across the industry since the 1st July, I’ve received quite a few emails on this that corroborate the incident’s origins and the organizations involved. The Verge did a nice summary on the situation, with 33 million numbers exposes. The ShinyHunters hackers announced on the relaunched BreachForums website in late June […]

CXTech Week 27 2024 News and Analysis

The purpose of this CXTech Week 27 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 26 2024 News and Analysis

The purpose of this CXTech Week 26 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 25 2024 News and Analysis

The purpose of this CXTech Week 25 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Is Axiata Reframing Telecom History at DTW24?

I’m referring to the Axiata presentation given at DTW24. As the saying goes, “History is written by the winners” which is often attributed to Winston Churchill, but it’s one of those statements whose origin is much more complex. Rather, Winston Churchill was the latest to bring the phrase to general public attention. But its not actually […]

CXTech Week 23 2024 News and Analysis

The purpose of this CXTech Week 23 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]