Tag Archives: email

CXTech Week 4 2021 News and Analysis

The purpose of this CXTech Week 4 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 28, News and Analysis

The purpose of this CXTech Week 28 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

Summary of the Open Mobile Alliance Messaging Workshop 12 July 2012, Brooklyn USA

The conference agenda and slides can be downloaded here. At first blush it would appear RCS (Rich Communications Suite) has adopted OMA’s (Open Mobile Alliance) Converged IP Messaging (CIM) spec so work is complete.  But that means CIM is wholly dependent on RCS, which has the dumb dependency of IMS (IP Multimedia Subsystem), which is […]

The Elephant in The Room: The Mobile Voice Experience is Crap

A recent WSJ article “Talking Less, Paying More for Voice”  discussed the fact that usage of voice is in decline; and identifies some of the culprits for the decline: The iPhone, SMS, Yelp, Facebook, email, young people dominate everything and they do not call anymore, and other web services.  While most of these are true […]

Broadband World Forum Summary Day 1: FTTH is now Global, but we’ve got to Stop Wishing Business Models and Start Building Viable Business Models on Top

The Broadband World Forum continues to grow with attendees from 120 countries, 280 speakers (most were operators), 150 sponsors and exhibitors, 400 service providers and over 7500 attendees.  Gavin Whitechurch and his team deserve much respect for transforming BBWF into the Broadband event of the year.  At the session I chaired on next generation broadband […]

Cloud Asia 2011 Summary

Cloud Asia ran from 30 May – 2 June 2011 in Singapore.  It was co-organized by the Infocomm Development Authority of Singapore, who is investing heavily in Cloud to make Singapore a hub for the region, and Informa.  In attendance were around 250 delegates from enterprises of all kinds, cloud technology suppliers, cloud service providers […]

Why Telco’s Continue to Loose Customers’ Hearts

Apologies for the gap in publishing, with the birth of my son, Liam, on the 28th Nov, and a rush of end of year projects; I’ve just not had the time.  But with the holidays coming up, I have a backlog of material to publish 🙂 Today I had an experience that is critical to […]

Unified Communications, the Enterprise, the Mobile Phone and the Threat to Mobile Operators

UC (Unified Communications) brings together the communication and data networks of an enterprise.  The Innovative Communications Alliance (ICA), led by Nortel and Microsoft, is creating the hype surrounding UC.  The purpose of this article is not to discuss UC within the enterprise, rather look at the emerging mobilization of UC and the impact it could […]