Tag Archives: Customer Relationship Management

Cloud Asia 2011 Interesting Tidbits

Below are a few slides that capture some of the interesting tidbits discussed at Cloud Asia 2011. Asia Pacific (excluding Japan) will grow at 40% CAGR (Compound Annual Growth Rate) over the next 3 years in Cloud services to $5B by 2014. Most Operator’s role in cloud remains unclear Focused on the importance of end-to-end […]

Cloud Asia 2011 Summary

Cloud Asia ran from 30 May – 2 June 2011 in Singapore.  It was co-organized by the Infocomm Development Authority of Singapore, who is investing heavily in Cloud to make Singapore a hub for the region, and Informa.  In attendance were around 250 delegates from enterprises of all kinds, cloud technology suppliers, cloud service providers […]

TelstraOne Experience: ODP Re-Emergence?

Earlier this week I discovered Telstra have launched an integrated storefront experience called the TelstraOne Experience: across the phone’s features, web, content, games, customer relationship management, and all the other services they provide.  Critically, its front-and-center of the customer’s phone experience and aimed at one-click access.  See picture and video below on its operation.  Its […]

Open Access Service Examples

The purpose of this weblog entry is to firstly provide some specific real-world examples of how opening up the network (exposing the Telco API) can significantly improve existing applications and stimulate revenue.  And secondly, look across some of the addressable markets the Telco API opens up. Mobile Communities airG’s mobile community has more than 30 […]