Tag Archives: Verizon

Global Telco Consult’s TCR Report

Global Telco Consult’s TCR (The Campaign Registry) report exists, and can be downloaded here. Remember this is an analyst report, its written for the client: TCR and Kaleyra (now Tata Communications). The ‘Rock Stars’ comment is an example of how the team must be spun in a good light despite all the challenges, this was […]

CXTech Week 1 2024 News and Analysis

Happy New Year! The purpose of this CXTech Week 1 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here […]

When Power goes Unchecked: The Telecom Triopoly

Background The next chapter of our messaging monopolies series is about as typical as any story of unchecked greed and power can be. Unlike the tragedy of the small business victim in the Messaging Monopolies post, Jenny’s Construction & Design Services (Jenny’s), who’d successfully led a business category for one decade. But couldn’t compete with […]

CXTech Week 47 2023 News and Analysis

The purpose of this CXTech Week 47 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Messaging Monopolies Simplified

Responding to several reader requests, this post is a simplified version of the original Messaging Monopolies, with more background explanations, a few analogies, and less assumptions made on the readers’ detailed knowledge of the US SMS industry. It is longer, but I hope makes things a little clearer. In the Appendix we walk through a […]

CXTech Week 38 2023 News and Analysis

The purpose of this CXTech Week 38 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Messaging Monopolies

Subtitle: US #SMSspam club’s EBITDA is $2.4B The motivation to create this post came in part from a post by James Crawshaw of Omdia on the movie, “The Network”. James referred to the monopolies in America, and how AT&T was broken up and then put together again by bankers with the exception of Verizon (Bell […]

Understanding TCR and Kaleyra Part 1

Thank you to everyone who let me interview them and view extensive documentation. I’m attempting to take a mountain of information into a few bite-sized chunks. This is part 1 of a 2 part weblog. What kicked this off was the post The Campaign Registry and Foreign Ownership: A Matter of National Security, which acted […]

CXTech Week 34 2023 News and Analysis

The purpose of this CXTech Week 34 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

The Campaign Registry and Foreign Ownership: A Matter of National Security

If you have any questions on this document, please contact me. Rick is in retirement and finished with this topic so will not respond. Rick provided this document to the carriers and was ignored after working with them for decades as the chair of telecommunications at Venable LLP, Alston & Bird LLP, and Joyce & […]