The purpose of this CXTech Week 16 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Global Telco Consult’s TCR (The Campaign Registry) report exists, and can be downloaded here. Remember this is an analyst report, its written for the client: TCR and Kaleyra (now Tata Communications). The ‘Rock Stars’ comment is an example of how the team must be spun in a good light despite all the challenges, this was […]
The purpose of this CXTech Week 10 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 4 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I was reviewing the replies to FCC’s Targeting and Eliminating Unlawful Text Messages, CG Docket No. 21-402 published in 2022. You can see all of the replies here. Some that drew my attention are listed below. The Campaign Registry (TCR) Reply. Before we begin: The FCC document is about “Targeting and Eliminating Unlawful Text Messages.” […]
Happy New Year! The purpose of this CXTech Week 1 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here […]
I don’t normally do predictions as they’re: generally statements of the obvious, or woefully optimistic predictions, or framed with weasel-words so no matter what happens it can be claimed to be at least partially correct. However, Tim from Commio is a nice guy, he asked if I would put some predictions together, so I had […]
Responding to several reader requests, this post is a simplified version of the original Messaging Monopolies, with more background explanations, a few analogies, and less assumptions made on the readers’ detailed knowledge of the US SMS industry. It is longer, but I hope makes things a little clearer. In the Appendix we walk through a […]