Tag Archives: SurfKitchen

CXTech Week 7 2022 News and Analysis

The purpose of this CXTech Week 7 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

TelstraOne Experience: ODP Re-Emergence?

Earlier this week I discovered Telstra have launched an integrated storefront experience called the TelstraOne Experience: across the phone’s features, web, content, games, customer relationship management, and all the other services they provide.  Critically, its front-and-center of the customer’s phone experience and aimed at one-click access.  See picture and video below on its operation.  Its […]