Tag Archives: voicemail

CXTech Week 4 2021 News and Analysis

The purpose of this CXTech Week 4 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

GotoPal, Your Go-to Pal, running on Telecom APIs

For those of you who do not yet know Ramaprasanna Chellamuthu (Rama), he has a great summary of his exploits on slideshare. He’s also the founder and CEO of GotoPal, which has just launched Smart Voicemail at TechCrunch Disrupt. The focus is initially Smart Voicemail, but the roadmap moves to Rama’s vision of smart personal […]

Why Telco’s Continue to Loose Customers’ Hearts

Apologies for the gap in publishing, with the birth of my son, Liam, on the 28th Nov, and a rush of end of year projects; I’ve just not had the time.  But with the holidays coming up, I have a backlog of material to publish 🙂 Today I had an experience that is critical to […]