The purpose of this CXTech Week 30 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 1 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]
UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]
Continuing the series of companies running their business on Telecom APIs, I interviewed Kevin Hegebarth, Vice President, Marketing and Product Management at HireIQ. HireIQ’s SaaS-based on demand interviewing and assessment solutions improve hiring efficiency, lower attrition, and improve workforce performance. When Kevin explains their proposition to me it was obvious, and that’s the power of […]
Before getting into the main message of this weblog, remember to beware “black and white thinking”. It’s about focus, not absolutes. This weblog came about as I realized this subtle but important distinction between mobile and telecom app developers is not broadly appreciated, it gets lost in the collective noun of developers. Most developers that […]
I had the opportunity to chat with Pierre Davidoff, VP Technology at delivery.com. They focus on truly representing the local businesses within a neighborhood. And it’s not just food, its groceries, wine and spirits, and recently announced cleaners. You’ll see the local businesses in a neighborhood, not just some instance of a big corporate chain. […]
Last week I had a discussion with kindred spirits Brian Lynott CEO and Owner of TeleSmart and Jim Lundeen Solutions Engineer at Telesmart on their experiences with running their business on Telecom APIs, thanks to an introduction from Voxeo Labs, who also review Telemart on their weblog. The reason I felt they were kindred is […]
There’s an emerging category called the “Real-Time Cloud.” Put simply it’s a high-performance cloud infrastructure that supports real-time services and APIs for any internet connected device. The change that is about to make this category become very interesting is the rapid adoption of LTE-based devices in many markets, for example in South Korea LTE devices […]
Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail. I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]