There’s an emerging category called the “Real-Time Cloud.” Put simply it’s a high-performance cloud infrastructure that supports real-time services and APIs for any internet connected device. The change that is about to make this category become very interesting is the rapid adoption of LTE-based devices in many markets, for example in South Korea LTE devices […]
Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail. I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]
Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online. Its respectful of my time and lack of patience. Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service. The week before last my wife had […]
I’ve covered Fonolo in previous articles since 2008, last year they were one of Time Magazine’s top 50 websites of 2009, in the same league as Facebook, Google, Amazon, etc. If you need to call your bank, airline, operator, car rental agency, travel service, or one of those many other companies that waste your time […]
While at the Voice Peering Forum I met an innovative ‘Voice 2.0’ start-up called Fonolo. If you need to call your bank, airline, operator, car rental agency, travel service, or one of those many other companies that waste your time by making you wait on the phone; this service does all the IVR (Interactive Voice […]