The purpose of this CXTech Week 5 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 30 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 5 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I’m seeing a resurgence in telco CPaaS (Communications Platform as a Service) initiatives. However, I’m seeing mistakes being repeated from the past, important learning points from successful telco CPaaS programs being ignored, and a broader misunderstanding on the role a telco plays with CPaaS in their countries of operation. Hence the focus of this weblog […]
At the end of this weblog is an update with a review of some of the slides presented. The SDP Global Summit, renamed Service Delivery Innovation Summit (#SDIS), reached its 10th year. The name change was to reflect the broader scope of service innovation beyond the nebulous and to some extent discredited term SDP, so […]
The first ever Telecom API conference ran in London from 11-13th November. We ran a packed pre-conference workshop (see picture opposite) entitled, “All You Wanted to Know About Telecom APIs, But Were Too Afraid to Ask!” with about 30 attendees from around the world. Presentations included Tropo, Apidaze and Telestax. Below are the slides presented […]
Telefonica and Telenor made an announcement that they will be cooperating on APIs. Here’s my initial take given the information available: As normal the press have confused apps and APIs. This has nothing to do with app distribution, its about about APIs. Think of an API as a service available from the operator, so TEF […]
Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail. I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]
The 6th SDP Asia Summit was held in conjunction with 3 other conferences: Smartphone Applications & Operating Systems (OS) Asia 3rd Mobile Value Added Services Asia OSS/BSS & Convergent Billing Asia The SDP Asia Summit and Convergent Billing Asia were run as a single stream which made sense as they are both platforms necessary to […]
An operator is composed of three domains: Network, IT and Services. Historically we’ve treated the services domain as something that can be solved by a piece of technology, called the SDP (Service Delivery Platform). This has resulted in the industry’s slow response to the competitive threats of web-based service providers, which are now starting to […]