Tag Archives: system integrator

CXTech Week 43, News and Analysis

The purpose of this CXTech Week 43 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

Telco CPaaS Revisited

I’m seeing a resurgence in telco CPaaS (Communications Platform as a Service) initiatives. However, I’m seeing mistakes being repeated from the past, important learning points from successful telco CPaaS programs being ignored, and a broader misunderstanding on the role a telco plays with CPaaS in their countries of operation. Hence the focus of this weblog […]

Telcos and the Small Medium Business. Quantifying the Relevance.

Much is made of the Telco’s natural fit in delivering IT Solutions to SMB (Small Medium Business), and hence the much touted Cloud Service Broker opportunity for telcos.  I am a small business, and this assumption doesn’t ring true.  Telcos in my experience struggle with the SMB segment because they are structured to sell pre-packaged […]