Tag Archives: enterprise

Programmable Communications and CPaaS are Different

CPaaS Should Not be Used Interchangeable with Programmable Communications I’ve pointed out CPaaS (Communications Platform as a Service) is a dumb term since its creation. Analysts are paid by vendors, products are defined so analysts can write reports about them to help vendors sell those products. I’ve begrudgingly used CPaaS, as when I use the […]

CXTech Week 23 2022 News and Analysis

The purpose of this CXTech Week 23 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 22, News and Analysis

The purpose of this CXTech Week 22 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

Developing the Ecosystem for Service Innovation at the Mobility Tech Conference & Expo 2012

At the Mobility Tech Conference in Austin 3-5 Oct, Verizon, AT&T, Ericsson and a real live developer recently wrangled from the wild will take part in a frank and open discussion on the future of Service Innovation at 11 AM on Wednesday Oct 3rd. Panelists include: Bill Goodman, Director – Technology, Verizon Ivelin Ivanov, Founder […]

What “The Real-Time Cloud” means to Telcos and Enterprises

There’s an emerging category called the “Real-Time Cloud.”  Put simply it’s a high-performance cloud infrastructure that supports real-time services and APIs for any internet connected device.  The change that is about to make this category become very interesting is the rapid adoption of LTE-based devices in many markets, for example in South Korea LTE devices […]

What’s the Difference between Aepona, Apigee, Twilio, and Voxeo?

I’m often asked what’s the difference between Aepona, Apigee, Twilio, Voxeo?  The diagram below is my attempt to provide a framework to understand the similarities and differences between the 4 suppliers.  This can only present a current snapshot and my view, other frameworks are possible, and of course all 4 suppliers have a future vision […]

African Service Provider IT (AspIT) Conference and Exhibition. 12-15 March 2012, Sandton Convention Centre, Johannesburg, South Africa

I will not be involved in this conference for the reasons set out in this weblog article. I’ve been asked to chair the African Service Provider IT (AspIT) Conference and Exhibition in March of 2012.  Its looks like its going to be a unique and interesting conference.  Its definitely reflecting the frustrations and issues I’m […]

Mobile World Congress 2011 Summary

MWC 2011 was packed, they need two walking lanes in each direction, else allow the use of cattle prods to move people along who insist on doing the “smartphone prayer” (standing still, head bowed, staring at a screen) in the middle of doorways and walkways; it’s becoming a social problem.  There was no one theme […]

Where Next for Apple?

I’m often asked where Apple is going with respect to its devices and services.  A key to understanding Apple is in general they do not lead on new concepts; rather they copy, but copy much, much better.For example, they were not first to market with MP3 players, but when they did enter that market they […]

Is QoS Monetizable for Consumer Services?

We’re seeing lots of wishful thinking in the industry around being able to monetize QoS (Quality of Service) for consumer services.  In part its coming from the current LTE (Long Term Evolution) sales push, which has an overly complex set of QoS capabilities given the limitations of the air interface.  As well as the summer […]