The purpose of this CXTech Week 37 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
We’re seeing lots of wishful thinking in the industry around being able to monetize QoS (Quality of Service) for consumer services. In part its coming from the current LTE (Long Term Evolution) sales push, which has an overly complex set of QoS capabilities given the limitations of the air interface. As well as the summer […]
Its one of those trends we know is there. Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked. The trend is the ITization of telecoms. Within the telecoms industry we like […]