The purpose of this CXTech Week 26 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
CPaaS Should Not be Used Interchangeable with Programmable Communications I’ve pointed out CPaaS (Communications Platform as a Service) is a dumb term since its creation. Analysts are paid by vendors, products are defined so analysts can write reports about them to help vendors sell those products. I’ve begrudgingly used CPaaS, as when I use the […]
MWC 2011 was packed, they need two walking lanes in each direction, else allow the use of cattle prods to move people along who insist on doing the “smartphone prayer” (standing still, head bowed, staring at a screen) in the middle of doorways and walkways; it’s becoming a social problem. There was no one theme […]