Tag Archives: Viber

CXTech Week 38 2021 News and Analysis

The purpose of this CXTech Week 38 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 46 2020 News and Analysis

The purpose of this CXTech Week 46 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

What is a CPaaS? TalkingHeadz with Dave Michels and Evan Kirstel

I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]

Telecom API Consolidation

Following the trend of telecom API consolidation BICS has bought Telesign. I prefer to use the term programmable telecoms, as you can see in the diagram below the market is much more that just APIs. Services using programmable telecoms have become an essential part of the market, and underpin Telesign’s success. BICS (previously known as Belgacom […]

Enterprises are Now Driving the Bulk of Telecoms Innovation

Apidaze, Nexmo, Flowroute, Telestax, Tropo, Twilio and many more are leading the way in telecoms innovation. That is easily embeddable in applications, services and business processes. We’ve seen many early adopters of this trend achieve phenomenal success, for example: Leaders of the on-demand services movement like Uber and Airbnb in connecting customers to their back-end […]

The Network of Last Resort – What Viber Nexmo Deal Means

Nexmo recently announced a partnership with Viber for application to person communications over Viber’s messaging platform via Nexmo’s Chat App API.  I’ve been warning about the risk to telcos of becoming the communications network of last resort for many years. This deal heralds the turning point in A2P (Application to Person) communications that will lead to the […]

IMS. What Choice Do You Have? IMS World Forum 2013 Summary.

In the effective duopoly of IMS core supply between Ericsson and Huawei, it’s fair to ask, “IMS.  What choice do you have?”  Talk to many people in Telecoms not directly working on IMS and they’ll simply right it off as dead.  For a dead technology, the conference was very much alive, the busiest I’ve ever […]

MWC2013: The Mobile Dichotomy, Net-Head versus Cust-Head

The overall feel of MWC (Mobile World Congress) this year is upbeat.  More people attending, up from 67k to 72k.  The money being spent on LTE (Long Term Evolution) is starting to percolate through the industry, and later this year LTE-A (Advanced) as Telstra and several other operators announced.  In these articles from 2008 and […]

Summary of the Open Mobile Alliance Messaging Workshop 12 July 2012, Brooklyn USA

The conference agenda and slides can be downloaded here. At first blush it would appear RCS (Rich Communications Suite) has adopted OMA’s (Open Mobile Alliance) Converged IP Messaging (CIM) spec so work is complete.  But that means CIM is wholly dependent on RCS, which has the dumb dependency of IMS (IP Multimedia Subsystem), which is […]

Reviewing the History of Instant Messaging and What it Means to Over The Top Providers Today

Instant messaging is old, it predates the Internet, first appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics) in the mid-1960s, its older than me! During the bulletin board system (BBS) phenomenon that peaked during the 1980s, some systems incorporated chat features that were similar to instant […]