The purpose of this CXTech Week 21 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Where are the Telecom API millionaires? We all know about the Apple App Store and Google Play millionaires. Flappy Bird being a recent in a long long line of developer successes. But in Telecom APIs, where are the AT&T Developer Program Millionaires? The question is fair, though its comparing apples and oranges. The successes in […]
At the recent Broadband World Forum Asia 2013 conference, Korea Telecom’s EVP Tae-Yol Yoo predicted the collapse of voice and SMS services revenues in Korea: KT’s PSTN revenue has dropped from $5.4 billion in 2008 to $2.7 billion in 2012; Its mobile voice revenue fell from $6.2 billion in 2010 to $5.2 billion last year […]
I was reviewing some old slides last night and saw some material I put together nearly 3 years ago that made me both happy and sad. Funny how three years later telcos are still struggling, whereas the consumer electronics / OS / web service providers have done and moved on… 1. Without direct Customer Access […]
This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show. I’ve discussed previously why most operators do […]
At the 4G Wireless Evolution conference earlier this week in LA I moderated the session “The Ecosystem of Application Developers.” On the panel were: Shai Berger, CEO Fonolo; Kent Winter, SVP Sales Apex Voice TS Ramakrishnan, CTO BubbleMotion; Francisco Kattan, Sr. Director Developer Ecosystem Alcatel-Lucent; and Karl Good, Technical Director Truphone. A video of the […]
There’s a great saying from Benjamin D’Israeli, ‘There’s lies, damned lies and statistics.’ To read the press, you’d think the trillion dollar telecommunications industry has been shaken to its core by Apple, a $33B consumer electronics company. In April 2009 the Apple app store achieved 1B ‘application’ downloads in 9 months, estimates vary on the […]
Examining the factors necessary for app store success: Direct customer access: a critical factor in Apple’s success, and why operator third party developer initiatives continue to languish. However, this is changing. O2 Litmus was launched with direct customer access at its heart. Similarly Vodafone’s Betavine Widget Zone is also allowing direct customer access. Critically the […]
In a previous weblog article on “Open Access Service Examples,” one case includes an “Operator Community Widget.” Where I provided some use cases on how an operator can harness Facebook. The business model for the operator would be to insert itself into the 16%-20% of online time being spent for social communications; enhancing that experience; […]
On the 16th January Apple App Store achieved 500 million downloads, granted most of the downloads are for free applications. But regardless this is a great achievement and a testament to focusing upon the needs of the customer and application developer. The Apple App Store was not the first App Store, some of its predecessors […]