The Honest CPaaS Review One of the 2024 highlights in my opinion was publishing The Honest CPaaS Review, https://blog.tadsummit.com/2024/10/26/the-honest-cpaas-review/. A quantified and detailed review of the CPaaS industry. Quoting Peter Drucker, “you cannot manage what you cannot measure.” To remove the problems our industry faces, we must first define and measure them. Thank you to the […]
The purpose of this CXTech Week 34 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 9 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]