Tag Archives: SFDC

CXTech Week 49 2020 News and Analysis

The purpose of this CXTech Week 49 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Start-ups to Watch: Crunched, Sales and Marketing Calls made Measurable

Continuing the series of ‘Start-Ups To Watch’ that are building their businesses on Telecom APIs; I had the good fortune to chat with Roger Billerey-Mosier, VP Engineering and Product at Crunched, introduced through Voxeo Labs and reviewed on their weblog.  The next company in this series is Drum from NetDev; I’ve known the CEO, John […]

The Future of Over-the-Top Enterprise Services

In a recent No Jitter article on “The Future of Over-the-Top Enterprise Services” I conduct a thought experiment on what would happen if Salesforce.com decided to buy Twilio? Much is made of the impact of OTT (Over The Top) services such as Skype–applications that run on top of legacy public networks and offer, at reduced […]