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CXTech Week 8 2024 News and Analysis

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The purpose of this CXTech Week 8 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Mobile Payments: There’s a big difference between developed and developing markets

With respect to mobile payments the critical differences between developed and developing markets is the presence of a mature banking / payments infrastructure and the 700% greater penetration of credit / debit cards compared to mobile phones. Examining the struggles mobile payments have had in developed markets: Mobipay is a mobile payment mechanism that allows […]