We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted. The slow pace shows the strength of state-granted duopolies / oligopolies. Though we’re seeing a mounting chorus in the […]
We’ve all watched over the past week the mess that is Apple’s PR over tracking people’s location in iOS4. Apple entered a state of denial in being caught doing such a heinous action that it can not even admit the act to itself. A team of researchers discovered that iOS4 is (was) secretly obtaining the […]
MWC 2011 was packed, they need two walking lanes in each direction, else allow the use of cattle prods to move people along who insist on doing the “smartphone prayer” (standing still, head bowed, staring at a screen) in the middle of doorways and walkways; it’s becoming a social problem. There was no one theme […]
Given all the activity in the technology industry: Sun disappearing into Oracle (aka The Borg); HP’s ex-CEO’s escapades with an actress (normally in the joke its a bishop) and then joining The Borg; Microsoft finally getting its PC OS right and making Office 2010 a pleasure to use; Twitter, Facebook and other’s crazy valuations; Wikileaks; […]
At the Sigma Systems Evolve 2010 conference: deliver what’s next I gave a presentation, shown at the end of this article in the Accelerating Service Innovation session. This user conference focuses upon next-gen OSS and service fulfillment, bringing together progressive operators, thought leaders, strategists, and partner. The presentation splits into two sections: the first focuses […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]
Over the past few years I’ve interviewed hundreds of operators and suppliers in the TV distribution industry on deployment experiences, market requirements, competitive landscape, and technology trends. In the document below I bring a sample of some of my work in this space examining the evolution of Hybrid and Over the Top TV. If you’d […]
At the start of this year I created a white-paper around API management for Apigee (previously called Sonoa Systems). Apigee is a 65-employee company with 55 engineers (10 working on the Facebook team), run on $40 million in funding from Bay Partners, Third Point Management Partners, Norwest Venture Partners, Juniper Networks and SAP Ventures. Its […]
We’re seeing lots of wishful thinking in the industry around being able to monetize QoS (Quality of Service) for consumer services. In part its coming from the current LTE (Long Term Evolution) sales push, which has an overly complex set of QoS capabilities given the limitations of the air interface. As well as the summer […]
The missed opportunity of the ODP (On Device Portal) has been discussed on this weblog several times. The fact it took Apple to show the industry how to get it right is an embarrassment. Apple’s iPhone has redefined the relationships in the mobile ecosystem. Essentially they have become the service provider and the operator a […]