Tag Archives: Global VAS survey

The Imperative to Open the Network

At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]

The Litany of Excuses Stifling Communication Innovation Part 4

A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved, avoided, or ignored.  This article expands a little more on the excuse: “We can only focus on 4 service launches per year (because we only back […]