Tag Archives: call back when free

The Imperative to Open the Network

At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]

Missing the Point – Focus on Being Good at Communications

I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days.  There are hundreds of them, for example […]