The purpose of this CXTech Week 3 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]
At the WebRTC Workshop during the Rich Communication event in Berlin at the end of October, Juan from Solaiemes mentioned they were building an SDK for their WebRTC-Telco gateway to demo a range of services. They completed it last month and have been demoing some simple services, in this weblog they focus on enabling a […]
The missed opportunity of the ODP (On Device Portal) has been discussed on this weblog several times. The fact it took Apple to show the industry how to get it right is an embarrassment. Apple’s iPhone has redefined the relationships in the mobile ecosystem. Essentially they have become the service provider and the operator a […]