Tag Archives: communication enabled business processes

The Difference between Mobile App and Telecom App Developers

Before getting into the main message of this weblog, remember to beware “black and white thinking”.  It’s about focus, not absolutes.  This weblog came about as I realized this subtle but important distinction between mobile and telecom app developers is not broadly appreciated, it gets lost in the collective noun of developers. Most developers that […]

One to Watch: Voxeo. Quietly Making Network API-Enabled Services a Success

Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business.  Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below.  However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]

21C Communications Experience

Hurricane / Tropical Storm Irene blew through on Sunday morning, in front of the storm the rain was intense we had 7-8 inches in about 8 hours, the wind was not that strong.  Once the sun came out after the center of the storm passed the wind picked up but it only brought a few […]

The Imperative to Open the Network

At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]

Where next for operators’ service innovation?

I’ve been a long time proponent on the importance of APIs (Application Program Interfaces) to operators’ evolving business models, in fact, of APIs for any web based business model as discussed in this API Management Whitepaper. However, time is moving on and operators continue to struggle with implementing the basics given their business model (charge […]

Looking Back and Looking Forward

This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show.  I’ve discussed previously why most operators do […]

Emerging Communications Conference 2009

Last year I heard many people talking very positively about a new conference, eComm (Emerging Communications Conference), last year attracted 300 people and 80 speakers from 15 countries; this year the number increased to 350, which given the current environment is a remarkable achievement.  eComm brings together people leading the change in telecoms from both […]

eComm Conference 2009 Update, March 3-5 2009, San Francisco Airport Marriott

Last year I heard many people (Thomas Howe, Martin Geddes, and Brough Turner to name just a few) talking very positively about a new conference, eComm (Emerging Communications Conference), it attracted 300 people and 80 speakers from 15 countries.  eComm brings together people leading the change in telecoms from both inside the industry and out.  […]

The Telco API: Services examples with the potential to raise ARPU by up to 36%

In a previous weblog article I discussed how the Telco API is much more than a method of exposing capabilities from telco networks to third party applications.  As these slides show, Telco API.pdf, the Telco API impacts all services in an operator’s business.  Using the classic demand curve, we can break its impact into three […]