This article was stimulated from a weekend conversation where I realized the historical context for service innovation in carriers is being overlooked; and the history of programmable communications in telecoms is being rewritten. Through the ‘90s When I first joined BT Labs I worked on OEICs (Opto-Electronic Integrated Circuits), after previously working on HEMT (High […]
The purpose of this CXTech Week 9 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
CPaaS Should Not be Used Interchangeable with Programmable Communications I’ve pointed out CPaaS (Communications Platform as a Service) is a dumb term since its creation. Analysts are paid by vendors, products are defined so analysts can write reports about them to help vendors sell those products. I’ve begrudgingly used CPaaS, as when I use the […]
The purpose of this CXTech Week 4 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 27 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
We’re half way through the year! The purpose of this CXTech Week 26 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You […]
I’ve noticed some common mistakes from analysts when they review the CPaaS, UCaaS, and CCaaS market(s). Or the enterprise communications market (employee and customer) to take a customer-centric view. The mistakes stem from several sources: Grouping aggregators and CPaaS together as ‘CPaaS’ providers, it’s a bifurcated market, as explained in the simple programmable communications model, […]
The purpose of this CXTech Week 22 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Before I begin; I have great respect for Pamela Clark-Dickson, we’ve known each other for well over a decade, she knows the programmable communications industry better than any other analyst I know. The report “Omdia Universe: CPaaS Platform Providers, 2022–23” is simply doing what the customer wants, marketing collateral. She’s doing her job. But the report is wrong. […]
The purpose of this CXTech Week 20 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]