Tag Archives: Fonolo

CXTech Week 12, News and Analysis

The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 9, News and Analysis

The purpose of this newsletter is to highlight, with commentary, some of the news stories in CXTech Week 9. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms / Communications, CPaaS, UCaaS, […]

TADSummit 2018 Agenda

The TADSummit 2018 Agenda is available for download without any email capture, its freely available. We still have a few more presentations and sponsors to add. TADSummit is unique, independent, no BS, and packed; the thought-leadership event in programmable telecoms. We review highlights from the agenda in this weblog. Thanks to Altice Labs, ENTER, Apidaze, Cequens, TeleSign, tyntec, VoIP Innovations, and Wazo, for sponsoring TADSummit 2018! And all […]

Open Letter to Operators on Improving Their Customer Service

Dear Operator, When I have a problem with your network, I really do not want to call you.  I fault-find my home network, I reset the router, I check the ONT (Optical Network Terminal), I reset the PC, I reset the router with the PC off and then turn on the PC.  I do everything […]

Myths, Misunderdstandings and BS: A presentation from Sigma Systems Evolve 2010 Conference

At the Sigma Systems Evolve 2010 conference: deliver what’s next I gave a presentation, shown at the end of this article in the Accelerating Service Innovation session.  This user conference focuses upon next-gen OSS and service fulfillment, bringing together progressive operators, thought leaders, strategists, and partner.  The presentation splits into two sections: the first focuses […]

Business Case for Opening The Network

I came across this old presentation today on the business case for operators to open their network, shown below, some of the material is over 4 years old, especially on developer needs.  Yet operators continue to ask developers what they need and developers provide the same answers, perhaps operators continue to ask in hope of […]

Fonolo iPhone App Released

I’ve covered Fonolo in previous articles since 2008, last year they were one of Time Magazine’s top 50 websites of 2009, in the same league as Facebook, Google, Amazon, etc. If you need to call your bank, airline, operator, car rental agency, travel service, or one of those many other companies that waste your time […]

Looking Back and Looking Forward

This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show.  I’ve discussed previously why most operators do […]

Broadband World Forum Summary

The Broadband World Forum is the main telecommunication industry’s event for broadband, drawing thousands of attendees from more than 100 operator companies and all the top broadband vendors.  Keynotes at the event came from industry leaders such as Hans Vestberg, CEO Ericsson, Jean-Phillip Vanot, SVP of Innovation and Marketing for Orange, and Mika Vehviläinen, COO […]

Summary of 4GWE Session: The Ecosystem of Application Developers

At the 4G Wireless Evolution conference earlier this week in LA I moderated the session “The Ecosystem of Application Developers.”  On the panel were: Shai Berger, CEO Fonolo; Kent Winter, SVP Sales Apex Voice TS Ramakrishnan, CTO BubbleMotion; Francisco Kattan, Sr. Director Developer Ecosystem Alcatel-Lucent; and Karl Good, Technical Director Truphone. A video of the […]