The purpose of this CXTech Week 18 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this newsletter is to highlight, with commentary, some of the CXTech news stories from this week (week 8). What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms / Communications, […]
Calling all UCaaS / CPaaS / CCaaS / enterprise VoIP providers. We need to comment on MLTS (Multi-Line Telephone Systems) NPRM (Notice of Proposed Rule Making) (FCC 18-132) as soon as possible. Firstly, an apology in the lateness of this article. I learnt about FCC 18-132 back in October at the IIT RTC Conference and have […]
Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]
The sponsors of the Telecom Application Developer Summit made a press release today on a Manifesto to solve the Telecom Industry’s innovation gap. Austin TX, Cambridge UK, Colombo Sri Lanka, Paris France, San Francisco CA, 1st October 2013 – Apidaze, hSenid Mobile, OnMobile, OpenCloud, Telestax, and Tropo, the companies leading the new wave of telecommunication […]
Before getting into the main message of this weblog, remember to beware “black and white thinking”. It’s about focus, not absolutes. This weblog came about as I realized this subtle but important distinction between mobile and telecom app developers is not broadly appreciated, it gets lost in the collective noun of developers. Most developers that […]
I recently took part in a round-table discussion in London organized by OpenCloud on the changes occurring within the telecoms landscape: how operators need to change to keep up with market dynamics, with a focus on innovation in services and service-charging. This was in conjunction with OpenCloud’s launch of Rhino Sentinel to help operators boost […]
I’ve worked across the Cable / Telco divide for several years and remain perplexed at the lack of communications between the two groups. The analogy I draw between the Telco and Cable industries is that of a Jungle and a Smurf village, see picture below. In Telco the operators within a country are in competition […]
This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show. I’ve discussed previously why most operators do […]
There’s a great saying from Benjamin D’Israeli, ‘There’s lies, damned lies and statistics.’ To read the press, you’d think the trillion dollar telecommunications industry has been shaken to its core by Apple, a $33B consumer electronics company. In April 2009 the Apple app store achieved 1B ‘application’ downloads in 9 months, estimates vary on the […]