The summer solstice has come and gone, the days are becoming shorter, though because of seasonal lag we have many hotter days ahead as the sun continues to heat the northern hemisphere more than it cools down overnight. I’ve been waking at 5:30 AM to take my son to summer swim practice from 6-8 AM. And […]
The purpose of this CXTech Week 26 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Why talk about FOSS? This article was stimulated by a number of factors: Olle’s sadness at Digium Asterisk Hardware Device Interface (DAHDI) no longer being supported; I’m currently running an annual open source telecom software survey; and I was rereading the HBR article “The Digital Economy Runs on Open Source. Here’s How to Protect It“. Before […]
The purpose of this CXTech Week 19 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
This article was stimulated from a weekend conversation where I realized the historical context for service innovation in carriers is being overlooked; and the history of programmable communications in telecoms is being rewritten. Through the ‘90s When I first joined BT Labs I worked on OEICs (Opto-Electronic Integrated Circuits), after previously working on HEMT (High […]
The purpose of this CXTech Week 9 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 7 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 9 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]