I’m often asked where Apple is going with respect to its devices and services. A key to understanding Apple is in general they do not lead on new concepts; rather they copy, but copy much, much better.For example, they were not first to market with MP3 players, but when they did enter that market they […]
At the Sigma Systems Evolve 2010 conference: deliver what’s next I gave a presentation, shown at the end of this article in the Accelerating Service Innovation session. This user conference focuses upon next-gen OSS and service fulfillment, bringing together progressive operators, thought leaders, strategists, and partner. The presentation splits into two sections: the first focuses […]
At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]
hSenid (pronounced Senid, the h is silent) Mobile gave a workshop at SDP Asia on “SDP in the Cloud.” A summary of the material is available here. Though I was not able to attend, being at BBWF, I did have a chance to review the material. It provides an impartial review of the evolution of […]
On Day 3 of the Broadband World Forum I ran the session “Aligning to Developer Needs, Using Developer Communities to Lead the Service Innovation Race” 2009 was the year of the app store and developer community. In 2010 how are we doing as an industry? This session brings together the leading developer community managers with […]
The BBWF InfoVision Awards were announced last night. Firstly, congratulation to the Dial2do team for winning in the Best Service Category. Sean O’Sullivan (CTO Dial2do) along with Varun Aorora (CEO GotoCamera, winner of last year’s InfoVision Award) will be on the panel session I’m running on Thursday 28th Oct 1430-1545: Aligning to Developer Needs Using […]
Day 1 of the Broadband World Forum started with Keynotes from Matt Bross (Huawei), Johan Bergendahl (Ericsson) and Oliver Baujard (Deutsche Telekom). Matt’s session was entitled “Innovation @ the speed of life.” Highlighting the problem operators have in focusing on phone numbers and addresses not people, and the issue of lack of customer trust in […]
As mentioned in this previous article an interesting topic being discussed at the SDP Asia conference is ‘SDP in the Cloud’ as a pre-conference workshop run by hSenidMobile. I’ve covered this in a previous weblog article, but it’s great to see a pre-conference workshop focused on this topic, which includes case studies of Etisalat’s Cloud […]
A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved, avoided, or ignored. This article expands a little more on the excuse: “We can only focus on 4 service launches per year (because we only back […]
Over the past few years I’ve interviewed hundreds of operators and suppliers in the TV distribution industry on deployment experiences, market requirements, competitive landscape, and technology trends. In the document below I bring a sample of some of my work in this space examining the evolution of Hybrid and Over the Top TV. If you’d […]