Category Archives: API

What is a CPaaS? TalkingHeadz with Dave Michels and Evan Kirstel

I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

Enterprise Application Owners and Developers need to Work Together on APIs

Justin Haefner, a serial TADHack-mini Orlando winner, gave an excellent presentation at Enterprise Connect on “Embrace the API Movement”. I found it inspiring as he explained his experiences of implementing APIs within Medtronic, and the important role TADHack plays in his professional development. His key point: Enterprise Application Owners need to understand APIs enough so […]

Twilio Flex does a Microsoft

Microsoft built Windows, a platform that enabled people to create cool stuff, like spreadsheets, word processors, lots of enterprise desktop applications. Microsoft copied the high margin cool stuff built on Windows, and soon their software became the default.  This is what we’re seeing with Twilio Flex. BTW, browsers were not high margin, hence the delay […]

SMS API Pricing, I just don’t get it

The information shown below on SMS API pricing is easily accessible from the companies’ websites. I’ve used all their services. My clients use their services at a range of volumes. I’ve run hackathons where people are innovating on most of these companies, where we experience firsthand the ease of use and flexibility. I have a […]

From IM to the First Point of Contact with the Internet (FPOCI)

IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]

What is it that you do?

I’m asked this question surprisingly often, “Alan, what is it that you do?” My stock answer is, “I wander the world helping people.” Which generally results in a wry smile from those who know me; else a questioning or annoyed look from someone who was expecting a straightforward answer to a straightforward question. When I […]

UCaaS is a subset of CPaaS

Its always before Enterprise Connect the confusion on CPaaS (Communications Platform as a Service) and UCaaS (Unified Communications as a Service) rises. Here are two simple definitions: UCaaS is a PBX in the cloud, its a telecom application (granted a complex one, but a telecom app nonetheless). CPaaS is a telecom application server in the […]

PSTN SPAM and its impact on Enterprise Communications

PSTN SPAM is on the rise in the US. A simple survey of my US-based friends shows those with iPhones, that lack the filtering provided by Android, are suffering multiple calls per day. My Nexus 5X has some nice filtering tools, I’m seeing 3 or 4 per week. According to the Federal Trade Commission, Americans made […]

Interesting Times in Telecoms

Its interesting times to review quarterly financial performance of a number of telecom companies. Firstly, examining the large established ones focused on telco: Ericsson revenue fell 6% year over year during the third quarter to $5.9 billion Nokia fell 9% year-on-year to around $5.7B in Q3, and said conditions will continue to be difficult into […]