The purpose of this CXTech Week 49 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 29 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 26 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The SDP (Service Delivery Platform) Global Summit 2012 takes place in Rome from the 11th-14th September. On Tuesday the 11th September is the API focus day. I recently founded a Telecom APIs group on Linkedin, its generating some interesting discussions such as: Discussion on “Is WAC Dead?” Survey on “The recently specified OMA RCS APIs?” […]
Asked recently if there was an update of the old SDP landscape weblog entry, I was shocked at how out of date it had become. The categories needed updating, lots of companies had come and gone. The 2012 SDP landscape can be downloaded here, and is also shown at the end of this entry, though […]
I’m often asked what’s the difference between Aepona, Apigee, Twilio, Voxeo? The diagram below is my attempt to provide a framework to understand the similarities and differences between the 4 suppliers. This can only present a current snapshot and my view, other frameworks are possible, and of course all 4 suppliers have a future vision […]
Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business. Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below. However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]
Patrick Murphy (email Pat) has just released an excellent report on the status of communication enabled business processes (CEBP) that is likely to become a reference text in the emergence of this important category for both operators and application developers. The report provides an overview of the CEBP industry relative to Telco APIs and voice […]